Quest 2 Face Covers Are Causing Reactions in Users, 4 Million Recalled as Oculus and Facebook Halt Sales

by | Jul, 29th 2021

VR Gaming can be fun, and anyone who knows about how fun VR is knows that after playing a long time, the markings of the VR Headset can be found on their face. However, while those markings go away after a while, The Quest 2 is having a more dangerous issue from that area. The Oculus Quest 2 is having a recall, while not the whole headset, but one very important part of the headset, the Face covering, otherwise known as the Facial interface. The most important part of the headset is the part that shields the eyes from outside light and helps immersion, however, something is wrong with the components of the Quest 2’s foam interface. 

The interface is causing serious issues with the skin of some users, which can result in irritation, bumps, hives, or rashes. 

How Long Has This Been A Problem?

This has been an ongoing problem for the Quest 2, and now that the United States Consumer Product Safety Commission has been notified, and is calling for an Oculus Quest 2 recall of the removable faceplates, Facebook is handing out silicone covers as a remedy, while it’s not a silicone interface, and a cover that goes over the foam that’s causing the issue, many Vr Users are curious as to what the problem is. 

The CPSC had this to say about users who are experiencing a reaction to the foam interface. “Consumers who experience skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.”

This was first noticed back in December, however, Facebook was quick to dismiss the problem stating “To address this issue, we’ve made changes to our manufacturing process and are continuing to investigate it. While the vast majority of cases are mild and should resolve on their own. These experts have advised us that this irritation is not an allergic reaction, nor is it a serious medical condition and it should go away by itself. However, we’re sharing more information about it out of an abundance of caution,” Facebook said. “Common headgear like motorcycle helmets, ski goggles, glasses, or VR headsets can cause occasional skin irritation. Irritation may be caused by substances introduced during the manufacturing process or reactions between materials in the headset and cosmetics or skincare products.”

However, in April of this year, the company spoke to UploadVR about the issue, stating “After conducting a comprehensive investigation into this issue, we did not find any contamination or unexpected substances in our manufacturing process. We identified a few trace substances that are normally present in the manufacturing process which could contribute to skin discomfort, and while these were already at levels below the industry standard, out of an abundance of caution we changed our process to reduce them even further. We’ve confirmed with expert dermatologists and toxicologists that these levels are considered extremely low. While this issue has only been reported by a very small percentage of Quest 2 users, with these changes, we believe that users are even less likely to experience irritation resulting from any substances in the foam facial interface. We encourage any customer who experiences irritation from using Quest 2 to contact Oculus Support for a facial interface replacement.

However, this doesn’t seem to be the case, as they paused sales of the headset again as a European commission had made their concerns known about the contents of the foam headset. Now, America is involved and is biting back at the company. Facebook seems to be downplaying the issue in a reluctant yet voluntary cooperation, as they’ve stated “While these reports represent a very small percentage of Quest 2 users, and the majority of reports remain unverified, we want every user to have a great experience with their Quest 2 headsets. That is why we started our voluntary facial interface replacement program in December, and are now rolling out the silicone cover for all Quest 2 and Quest 2 Fit Kit owners globally.

What is Being Recalled Exactly?

The products affected are the Quest 2 itself the replacement facial interfaces that run for $20, and the Fit Kit, which is $40. The CPSC has stated that Facebook is contacting Quest 2 customers directly, and Facebook has put some information about the issue on their website, including information about how to request a silicone facial cover for the Quest 2.

Oculus is conducting a voluntary recall of the Oculus Quest 2 removable foam facial interface in cooperation with the U.S. Consumer Product Safety Commission (CPSC). We are doing so in response to reports from a very small percentage of users who have experienced skin irritation where the foam portion of the facial interface rests on the skin. The safety and comfort of every customer are our top priority. As part of this commitment, we are now offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners. We thank you for being a customer and we want you to know that we are more dedicated than ever to creating safe and unbelievable experiences for all.”

They’ve also stated that the company is looking into fixing the issue, and has halted sales of the headset across the board, aiming to launch the Quest 2 again in August. The New Headset should have a new face covering for players. However, this updated face covering is going to coincide with the launch of a new 128 GB base model Quest 2, with a 256GB upgraded headset.

Oculus seems to be in hot water, especially since they’ve stopped sales on their PCVR the only headset the Rift S, and the original Quest, opting to only sell the Quest 2. Now that the Quest 2 is out of the picture it seems that anyone who’s looking to pick up a Quest 2 should wait until the issues with the facial interface have been fixed.

Whether or not Facebook is actively looking into the issue is up for debate, as they’ve been caught twice claiming that everything is fine with the Quest 2. Regardless, sales have been halted, and anyone who’s affected by this issue inside the headset would request the silicone covering for the Quest 2. While it’s not a replacement Facial interface and is only going to cover the foam that’s causing the issue, this “bandaid” solution seems like Facebook’s best bet to keep its current players using the headset. However, something is going to have to be done before the issue gets farther out of control than it already is. 


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