How to Fix the Black Ops Cold War PS5 Download Stuck in Queue Bug

by in Call of Duty | Nov, 17th 2020

Activision released Call of Duty Black Ops Cold War as one of the first next-gen games for that new system on Nov. 13. But as a new game on new hardware, there is a high chance of issues. That is what has happened with the Black Ops Cold War PS5 download in queue bug.

PS5 and Xbox Series X/S Have Launch Issues

The PlayStation 5 and Xbox Series X/S are finally here for those of us who were able to pick up a system. The next generation of gaming is here with shiny new hardware, some awesome games, the promise of what’s to come, and, of course, plenty of launch issues.

There are tons of launch issues reported online, even though it has only been about a week since the new generation started. Every day comes with new reports of issues. This is expected with a new generation, but it doesn’t make it any less frustrating.

The issues that players are having on both sides of the console generation are immense and vary from problems with specific games to hardware issues to download problems and more. Even some players have had their system effectively bricked where it will either never work again or require an update to work.

One of the most prominent ones is the PS5 download in queue bug when it comes to these launch issues. This particular issue is only affecting those players on the PlayStation 5 side of things, so Xbox players can sit this one out. But it is a frustrating issue that can lessen your next-gen experience for now.

Black Ops Cold War PS5 Download in Queue Bug Explained

Here’s what you need to know about the PS5 download in queue bug. With this bug, the game you are trying to download (typically a PS5 version) will not be able to download to your console no matter how many times you try to redownload it.

The worst part about this problem is that there aren’t many ways to fix it, if at all. In general, what happens is that the player goes to download a PS5 game — we haven’t heard of this happening with PS4 games, but it is still possible — and the game will not download.

You may receive an error notification that something went wrong with the game, or you might not receive any notice at all. Regardless of what you do, you won’t see the download there when you head to the downloads screen. There will be no actual error code to help you.

It would make sense to circumvent the PS5 download in queue bug by redownloading the game, but you can’t. Even if you go into your game library, the PS5 game might appear there, but it will have a line at the bottom like downloading, but it is stuck and not downloading.

When you select the game to try and play it, the play button will be replaced by a red exclamation mark and a “view details” button. Viewing details will take you back to the download/errors screen where, again, there’s s nothing at all to be found.

And to make matters even more difficult, if you head to the store on your PlayStation 5, you will find that the game will show you that you don’t own it even though you do. It affects a wide range of games, but the most common that I have found is Black Ops Cold War.

It especially affects the game when it comes to having the cross-gen bundle to have the PS4 and PS5 versions of it. In my case, I ran into this Black Ops Cold War PS5 download in queue bug and was unable to play or download the PS5 version.

However, I was able to download and play the PS4 version. For some reason, though, the game didn’t recognize that I had the PS5 version and told me that I had to pay to upgrade to that version. But I have heard about this problem for other titles like Spider-Man Remastered, Sackboy, and others.

How to Fix This Issue: Potential Fixes

Regardless of the game, you have this PS5 download in queue issue with. The fixes will likely follow the same methods. Before we get into the more legit fix that has reportedly been quite effective, some possible fixes might work for you.

They aren’t guaranteed to work for everyone but have worked for some players. The first one is to restore your licenses. There could be an issue where your rights to download and play the PS5 game are currently stuck in limbo, and you need to address that.

For this, you need to head to the settings on your PS5, then to users and other accounts, and then other. Under the other setting, you will find the option to restore your licenses. Go ahead and try this. It will try to restore all of the licenses that your account owns.

It could take a few minutes to complete. It only has to do with the licenses, not the games, so it isn’t an actual reset. Once it completes, try and see if you can download the game finally. This may require you to test your internet connection in the settings and restart the PS5 to work.

I didn’t succeed with this myself, but I have found many users that that method worked for. The second one is to try and download the game on your phone or the PlayStation Store website. Head to those platforms, log in, access your game library, and see if you can download it directly to your PS5 and circumvent this issue.

Again, this worked for some but not me personally. I could find the option to download the game and prove that I do own it, but I would get an error every time I tried to download it. The third option is to put your console into safe mode and see if you can get it to work.

Safe mode can be turned on by turning off your console then holding the power button until it beeps the second time. You’ll need to connect your controller using the cord and can try to reapply the system update for your console or restore licenses here to see if it will work. I’ve only seen one player report this worked for them.

How to Fix This Bug: Hard Reset

If none of those methods work for you, you can do one possible solution. This is the one most commonly reported as working for everyone who tried it. But the problem is that the method itself is a pretty extreme one that won’t be worth it for many players.

You need to hard reset your PS5 and put it back to the state that it was in when you first purchased it and booted it up. You will have to go through all of the same processes you did when you bought the console, including redownloading all of your games.

And if you don’t have PlayStation Plus active, you will have an even harder time when it comes to getting your saves back. Overall, this is a frustrating method of fixing the issue, but its chances are high. For this method, it depends on your position.

If, say, Black Ops Cold War or whatever affected game you have is the only game downloaded to your system, it isn’t too big of an issue, or if you have cloud saves and very fast internet doesn’t bother you. But if you’re like me, then this is probably not the solution for you.

In my particular case, I do have reliably fast internet, but it still took several hours for all of the games I have to download into the harddrive and fill it up with just enough space left for Black Ops Cold War on PS5. It was the last game I downloaded, which means that I would have to start all over if I did a console’s hard reset.

Given that I don’t have a guarantee that it will work for sure, it doesn’t feel worth going through all of the trouble when a permanent solution is likely to come eventually.

Sony Has Yet to Formally Acknowledge This Problem

The issue with a permanent fix is that it has to come from Sony since it affects multiple games and not just Black Ops Cold War. This is an issue with the PS5 and not the games themselves, so the publishers have very little that they can do at this time.

It is on Sony to figure out the problem and issue a fix for it so that this won’t happen again or require you to do a hard reset. The problem is that Sony has not officially acknowledged this issue or given any timeframe on when we might see a fix for it in the future.

Fortunately, the publisher has been great about addressing some of the problems on the PS5 already with a system update today, Tuesday, Nov. 17, that aimed to fix some problems that players had with the new system since launch.

But, at least for me personally, there hasn’t been a fix for this particular download stuck in queue bug. If I had to guess, I would hope that the next system update would address that problem, but it depends on how complicated it is and how long it takes to fix it.

What to Do If You Can’t Fix It

If you are like me and have found yourself in a situation where you don’t want to do a hard reset. There is no other fix that works for you; there isn’t a ton you can do some. For one, I highly recommend that you reach out to PlayStation Support.

When you go through the process of selecting the issue, you can chat with a representative. Many players are using the live chat option to try again later if the queue is too full. Once you reach someone, let them know the issue you have and that it seems to be a licensing issue.

They should escalate the issue and create a case number for you as a support representative told me that this is a common issue that many players have currently, but there is no fix yet. The case number doesn’t mean you will get a fix sooner than others, but it shows Sony how big of a problem this is and could speed up the process.

While we wait for a fix to be issued for this download stuck in queue glitch finally, I recommend that you stick to the PS4 versions of the bugged games that are available to you. If you are having a problem with Black Ops Cold War, stick to the PS4 version that is playable on your PS5 and the same for some of the other affected games.

This isn’t optimal but will let you enjoy playing the game you bought for now until a permanent solution is given. Stay tuned for more updates about this problem and, hopefully, an upcoming solution.


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